Get instant help with your security system. Our AI assistant specializes in troubleshooting and can guide you through common issues 24/7.
Our AI assistant is trained to help you troubleshoot these common security system problems
Troubleshoot camera connectivity, video quality, or recording issues
Fix keypad, card reader, or door lock malfunctions
Resolve false alarms, sensor problems, or system errors
Fix connection issues between devices and your network
Troubleshoot remote access and mobile application problems
Get help with settings, zones, and system customization
Try these basic steps before contacting support
Ensure all devices are properly connected to power sources and outlets are working
Confirm your internet connection is stable and devices are connected to Wi-Fi
Power cycle your security system by turning it off for 30 seconds, then back on
Ensure your system firmware and mobile apps are updated to the latest version
Get help in three simple steps
Tell our AI assistant what problem you're experiencing with your security system
Receive detailed troubleshooting steps tailored to your specific issue
Follow the instructions to fix your issue or escalate to a human technician if needed
If the AI assistant can't resolve your issue, our expert technicians are ready to help