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ProCare Maintenance Plans

Keep your security systems running at peak performance with Security Bay Area's comprehensive ProCare maintenance programs

PROCARE MAINTENANCE PLANS

Choose Your Protection Level

Select the ProCare plan that best fits your security needs and operational requirements

Entry-Tier Plan

ProCare Essential

Dependable annual maintenance for residential customers and small businesses

Annual system health check
Essential remote support
Discounts on upgrades and service
Maintenance for cameras, sensors, readers, controllers, NVRs, panels, and power devices
Affordable, protective, and value-driven service

ProCare Plus

Enhanced reliability and optimization for larger installations requiring higher uptime

ALL Essential features included
Semi-annual maintenance visits
Component coverage (storage devices, UPS batteries, panel/sensor batteries, power supplies)
Enhanced remote support with extended hours
Next-business-day priority response
Upgraded discount rates
Reduced downtime and optimized performance

Premium Tier Plan

ProCare Elite

White-glove service for high-security operations and 24/7 environments needing maximum uptime

ALL Plus features included
Quarterly inspections
Complete component coverage (cameras, sensors, readers, panels, PoE switches, NVR hardware)
24/7 priority support with 4-hour emergency response
Same-day service for critical failures
Annual enhancement credit
Advanced integration support (cloud, AI analytics, automation)
Highest protection level with premium service

Why Choose ProCare?

Professional maintenance that delivers measurable value and peace of mind

Preventative Maintenance

Regular inspections and proactive care prevent costly failures and extend system lifespan

Predictable Budgeting

Fixed monthly costs eliminate surprise repair bills and make planning easier

Faster Response Times

Priority support ensures your security systems are back online quickly when issues arise

Higher System Uptime

Continuous monitoring and maintenance keep your security infrastructure operational 24/7

Improved Reliability

Expert care and regular updates ensure consistent performance and longevity

Enhanced Longevity

Professional maintenance maximizes your security investment and delays replacement costs

Response Time Comparison

See how each ProCare tier delivers support when you need it most

Service Type	Essential	Plus	Elite
Emergency Response	Next Business Day	Next Business Day	4 Hours
Service Calls	48-72 Hours	Next Business Day	Same Day
Remote Support	Business Hours	Extended Hours	24/7 Priority

Optional Add-Ons

Enhance your ProCare plan with additional services tailored to your needs

Cloud Services

Remote access, cloud storage, and advanced analytics for your security systems

Remote Support Pack

Extended remote diagnostics and troubleshooting beyond standard plan coverage

Extended Warranty

Additional equipment protection and replacement coverage for critical components

Training Sessions

On-site or virtual training for your team on system operation and best practices

Easy Enrollment

Getting started with ProCare is simple. Contact our team to discuss your security infrastructure, and we'll recommend the perfect plan and add-ons for your needs. Activation is quick, and you'll have peace of mind knowing your systems are professionally maintained.

Frequently Asked Questions

Find answers to common questions about ProCare maintenance plans

ProCare plans include regular system inspections, software updates, technical support, equipment testing, and troubleshooting services. The specific services vary by plan tier—Essential provides annual maintenance, Plus offers semi-annual visits, and Elite includes quarterly inspections with 24/7 support.

Response times depend on your ProCare plan. Essential and Plus customers receive next-business-day response, while Elite customers get 24/7 priority support with 4-hour emergency response and same-day service for critical failures.

Yes! You can upgrade from Essential to Plus or Elite at any time. The new benefits will take effect immediately, and we'll prorate the cost difference for a seamless transition.

Absolutely. Security Bay Area can provide ProCare maintenance and support for security systems installed by other providers. We'll perform an initial assessment to ensure compatibility and create a customized maintenance schedule.

ProCare maintenance covers all security infrastructure including access control systems, surveillance cameras, intrusion detection, sensors, readers, controllers, NVRs, panels, PoE switches, power supplies, and related components. Our universal approach ensures comprehensive care regardless of system type.

We offer flexible terms for all ProCare plans. You can choose monthly, annual, or multi-year contracts. Annual contracts receive a 10% discount, and multi-year contracts receive up to 20% off.

Ready to Protect Your Investment?

Contact Security Bay Area today to discuss which ProCare plan is right for your security infrastructure